1. Commitment
We will only carry out orders under the following conditions. Deviating regulations must be in writing.

2. Consideration
2.1. Our price offers only become binding once we confirm the order in writing or by telephone. If a price change occurs, each contractual partner can request that the price be redetermined through negotiations. Our prices are exclusive of sales tax per hour per person unless otherwise stated and do not include travel costs to the destination.
2.2. Our freelancers must be given thorough instructions by the customer. This is the only way to ensure proper order processing.
2.3. Subsequent changes to the work instructions must only be passed on to the responsible freelancer and noted on our work reports.

3. Payment
3.1. Payment (net price plus sales tax) must be made immediately after the invoice date without deductions, unless a special agreement has been made. For longer orders, an interim invoice is sent to our customers weekly.
3.2. Cash discounts, rebates or similar deductions are not permitted without prior agreement.
3.3. Our hourly rates apply to/from the porter without deducting breaks.
3.4. Retention and offsetting claims cannot be asserted against our claims.

4. Late Payment
4.1. If the payment deadline is exceeded, a default occurs without any reminder being required on our part.
4.2. A significant deterioration in the client’s financial circumstances entitles us
to demand immediate payment of all outstanding invoices, including those that are not yet due, to not fulfill orders that have not yet been carried out and
to stop further work on ongoing orders.
This also applies if the payment deadline is exceeded by more than twice.

5. Delivery
5.1. We complete the customer’s order with due care and in the cheapest and fastest way possible. We only assume liability in the event of intent or gross negligence.
5.2. If we fall behind with our services, we must first be granted a reasonable grace period. After the grace period has expired, the client can withdraw from the contract. § 361 BGB remains unaffected. Claims for damages can only be made up to the amount of the order value.
5.3. Operational disruptions – both in your own company and that of a supplier – in particular strikes, lockouts, war, riots and all other cases of force majeure, do not entitle you to terminate the contractual relationship.
These principles regarding the loss of the basis for the transaction remain unaffected.

6. Complaints
6.1. The client must always check whether the services provided are in accordance with the contract.
6.2. Complaints must be reported to us immediately, stating the reason for the complaint.
6.3. If the client does not give us the opportunity to convince ourselves of the defect,
in particular if he does not make the defects complained about available after a reasonable period of time, this reduces the claims for defects or they no longer apply entirely.
6.4. In the case of justified complaints, we are only obliged to make improvements to the exclusion of other claims.

7. Custody, insurance
7.1. Raw materials, semi-finished products and finished products are only stored at the risk of the client after special agreement and only against special compensation.
7.2. We are only liable for other items taken into custody
if we fail to exercise due care.
7.3. If the items taken into custody are to be insured,
the client must arrange the insurance himself.

8. Copyright
The client is solely liable if the execution of his order infringes the rights, particularly copyrights, of third parties. The client must indemnify the contractor from all third-party claims due to such an infringement.

9. Place of performance, place of jurisdiction, effectiveness
9.1. The place of performance and jurisdiction for all claims and legal disputes arising from the contractual relationship is the registered office of the contractor.
9.2. Any invalidity of one or more provisions will not affect the effectiveness of the remaining provisions.